FAQ's

General Questions

What is LEKE India?

LEKE India is India's first dedicated B2B online store for mobile cases and accessories. We import products directly from China and supply them to mobile retailers, shopkeepers, wholesalers, and resellers across India at competitive wholesale prices.

Is LEKE India a marketplace?

No. LEKE India is not a marketplace. We directly import, stock, and sell products from our own inventory. All orders are fulfilled and shipped by LEKE India.

Who can buy from LEKE India?

LEKE India is exclusively for businesses, including:

  • Mobile accessory retailers
  • Mobile phone shops
  • Wholesalers
  • Distributors
  • Resellers
  • E-commerce sellers

Can individuals purchase from LEKE India?

No. Our platform is designed exclusively for business buyers and wholesale customers.

Why choose LEKE India?

  • Direct imports from China
  • Competitive wholesale pricing
  • Wide range of mobile cases and accessories
  • Low minimum order requirements
  • Pan-India delivery
  • Reliable customer support
  • Fast order processing

Registration & Account

Do I need to register before placing an order?

Yes. You need to create an account and verify your mobile number before placing an order.

Is registration free?

Yes. Registration on LEKE India is completely free.

Do I need a GST number to register?

No. A GST number is not mandatory for registration.

How do I verify my account?

You can verify your account using the OTP sent to your registered mobile number.

Can I have multiple accounts?

We recommend maintaining one account per business to ensure smooth order management and support.

Products & Pricing

What products do you sell?

We offer a wide range of:

  • Mobile phone cases
  • Back covers
  • Screen protectors
  • Chargers
  • USB cables
  • Earphones
  • Power banks
  • Mobile accessories
  • Smartphone gadgets

Are your products original and quality-tested?

We source products directly from trusted manufacturers and suppliers to ensure quality and value for our customers.

Why are your prices lower than many wholesalers?

Because we import directly from China and sell through our own distribution network, eliminating multiple middlemen.

Who decides the product pricing?

All prices are set by LEKE India.

Do prices include GST?

Applicable taxes, if any, will be displayed during checkout and on the invoice.

Minimum Order Quantity (MOQ)

Is there a minimum order quantity?

Yes. The minimum order quantity is 2 pieces per SKU.

Can I order different products in small quantities?

Yes. You can mix and match products as long as the minimum quantity requirement per SKU is met.

Is there a minimum order value?

Any applicable minimum order value will be displayed on the website during checkout.

Orders & Payments

What payment methods do you accept?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards
  • Partial Cash on Delivery (COD)

Is full COD available?

No. We currently offer Partial COD on eligible orders.

Can I get products on credit?

No. We do not offer credit facilities at this time.

Who receives the payment?

All payments are made directly to LEKE India.

When is my order confirmed?

Your order is confirmed once payment verification is completed and the order is successfully processed.

Can I cancel my order?

Order cancellation requests are subject to order processing status. Please contact our support team immediately after placing the order.

Shipping & Delivery

Do you deliver across India?

Yes. We deliver to customers throughout India.

Who ships the products?

All orders are packed and shipped directly by LEKE India.

Is shipping free?

Shipping charges are applicable and will be calculated during checkout.

How long does delivery take?

Most orders are delivered within 4–5 business days, depending on your location and courier service availability.

How can I track my order?

Once your order is shipped, tracking details will be shared with you.

Which courier partners do you use?

We work with reliable courier and logistics partners to ensure timely deliveries across India.

Returns, Replacements & Refunds

Do you accept returns?

Returns are accepted only for defective or damaged products.

What should I do if I receive a defective product?

Please contact our support team and share clear photos or videos of the issue. Our team will review the request and assist with a replacement.

What if I receive the wrong product?

If the wrong product is delivered, we will arrange a replacement with the correct item.

Can I return products if they are not selling well?

No. Returns are only accepted for defective, damaged, or incorrect products.

Will I receive a refund or replacement?

Eligible claims are generally resolved through product replacement. Refund decisions will be handled on a case-by-case basis.

How long do I have to report a defective product?

We recommend reporting any issues immediately after receiving your order.

Wholesale & Business Questions

Are your products suitable for retail resale?

Yes. Our products are specifically sourced and priced for retailers, shopkeepers, resellers, and wholesale buyers.

Do you offer bulk discounts?

Yes. Special pricing may be available for larger quantity purchases on selected products.

Can I place large wholesale orders?

Absolutely. LEKE India is built to serve wholesale and bulk buyers.

Do you launch new products regularly?

Yes. We continuously update our catalog with the latest mobile cases and accessories based on market demand and smartphone launches.

Do you import products directly?

Yes. We import products directly from China to provide competitive pricing and a wider product selection.

Customer Support

How can I contact LEKE India?

You can contact us through:

  • WhatsApp Support
  • Phone Support

What are your support hours?

Our customer support team is available:

Monday to Sunday
9:00 AM – 6:00 PM

How quickly can I expect a response?

Most customer inquiries are responded to during business hours as quickly as possible.

Still Have Questions?

If you have any additional questions about products, pricing, shipping, or wholesale orders, our support team is happy to help. Contact us via WhatsApp or phone during business hours for assistance.

LEKE India – India's First Dedicated B2B Store for Mobile Cases & Accessories.